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Customer Service Representative - State Farm Agent Team Member Phoenix, AZ

Customer Service Representative - State Farm Agent Team Member

Full Time • Phoenix, AZ
Responsive recruiter
Replies within 24 hours
Benefits:
  • Licensing paid by agency
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
I opened my agency two years ago and currently lead a close-knit team of four. From day one, I’ve been intentional about building a culture that’s supportive, fun, and flexible—where people genuinely enjoy coming to work.

We believe in working hard while still making time to celebrate together, whether that’s through casual team dinners or incentive travel for hitting agency goals. I’m also committed to supporting work-life balance, especially for team members with kids—flexibility around school schedules and family events is part of how we do things here.

Our office thrives on friendly competition, laughter, and collaboration. It’s a relaxed environment where we push each other to grow while having fun along the way. If you're looking for a team that works with purpose and supports one another, this could be the perfect place to grow your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Aaron Kieselburg - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation: $50,000.00 - $75,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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